During Oracle’s annual Modern Customer Experience conference, Oracle CEO Mark Hurd discussed the advantages of AI-driven automation with industry analysts. Hurd noted that in order to improve security, customer satisfaction, and business efficiency, Oracle will embed AI in all of its cloud-based applications.
Hurd also discussed the economic importance of AI leadership. “The technology battle for AI will eventually lead to supremacy in the global economy,” he said. Contradicting common fears about automation leading to net-negative job creation, Hurd emphasized that AI, “will actually create more jobs, not fewer jobs.” as a new array of AI-related opportunities arise.
Modern Customer Experience took place from March 19 through March 21 in Las Vegas. The event featured 323 educational sessions, 424 speakers, and 62 exhibitors, focusing on marketing, sales, and service.