In a recent LinkedIn post, Oracle CEO Mark Hurd suggested businesses could dramatically improve their customer service by taking advantage of AI to handle basic support queries. He highlighted AI’s ability to master repetitive support processes and provide instant responses, which frees support staff to
You don’t have to look far to find an expert in customer service—we’re all experts because we’re all consumers. That’s always been true, but the difference now is that consumer expectations have gone through the roof.
In a LinkedIn post published this April, Oracle CEO Mark Hurd states that businesses need to shift away from approaching technology spending with a defensive mindset. Unlike consumers, who spend aggressively on new technology, businesses have traditionally focused on maintaining, integrating, and protecting legacy systems.
What really matters to CEOs and other business leaders when it comes to running a successful enterprise? Oracle CEO Mark Hurd has decades of experience as a technology industry executive, and he knows how to focus on what matters.
An early evangelist for the value of artificial intelligence, Oracle CEO Mark Hurd has highlighted the benefit of integrating AI into business applications for years. In his December 2018 LinkedIn Influencer post, Hurd added blockchain to the roster of technologies he predicts will be integrated
Oracle CEO Mark Hurd predicts developments in artificial intelligence (AI) will improve employee performance and the workforce experience and lead to the creation of new jobs, career training, and lifelong learning.
A recent Oracle Modern Finance Leader blog post makes the case that chief financial officers (CFOs) need to become IT decision makers, so the CFOs traditional role of savvy financial manager shifts with new responsibilities around business-focused technology know-how.
In his latest LinkedIn Influencer article, Oracle CEO Mark Hurd adds new depth to his support for cloud computing, machine learning, and autonomous software. His core argument: Companies and their employees can become more productive and innovative by offloading “maintenance mode” tasks to artificial intelligence.
In a previous LinkedIn Influencer article, published in 2013, Oracle CEO Mark Hurd identified five key leadership qualities shared by great executives. Referencing his own leadership experience, he cited the importance of strategy, hiring the right people, and setting the right goals.
Forty percent of CEOs today don’t stay with the same company for 18 months, and the average lifecycle for a CEO is about 18 quarters. Despite these statistics, I meet many people who want to be a CEO. But I don’t meet many who really