In a recent LinkedIn post, Oracle CEO Mark Hurd suggested businesses could dramatically improve their customer service by taking advantage of AI to handle basic support queries. He highlighted AI’s ability to master repetitive support processes and provide instant responses, which frees support staff to
You don’t have to look far to find an expert in customer service—we’re all experts because we’re all consumers. That’s always been true, but the difference now is that consumer expectations have gone through the roof.
At NetSuite’s annual SuiteWorld conference Oracle CEO Mark Hurd explained the benefits of migrating NetSuite’s software onto Oracle Cloud Infrastructure (OCI), including Oracle Autonomous Database.
Oracle’s Class Of program has helped the company reach #9 on LinkedIn’s 2019 Top Companies list, an annual ranking of the top 50 companies where Americans want to work. In his April article, LinkedIn’s Senior Editor At Large George Anders covered the day-to-day life of
In a LinkedIn post published this April, Oracle CEO Mark Hurd states that businesses need to shift away from approaching technology spending with a defensive mindset. Unlike consumers, who spend aggressively on new technology, businesses have traditionally focused on maintaining, integrating, and protecting legacy systems.
In a recent LinkedIn post, Oracle CEO Mark Hurd states that U.S. higher education model needs disruption or it will break. He makes the case that despite a tradition of top performance, the current system exhausts family budgets and negatively impacts the long-term health of
In an interview on Bloomberg’s Business of Sports podcast, Oracle CEO Mark Hurd discussed the ways sports marketing can bolster strategic relationships, as well as the opportunity it provides for innovation in the stadium experience.
The Oracle Challenger Series tennis tournaments, which began last September in Chicago, Illinois, concluded in Indian Wells, California, in late February.
During Oracle’s annual Modern Customer Experience conference, Oracle CEO Mark Hurd discussed the advantages of AI-driven automation with industry analysts.
When the history books are written about 2018, one of the most important inflection points will be this: 2018 was the first year where consumer IT spending outpaced business IT spending.